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Complaints handling
If you have a complaint or urgent enquiry about any construction works in progress, please call our 24 hour Construction Response Line on 1800 775 465.
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Complaint management process
Details of all complaints receieved during construction are taken and recorded.
A verbal response describing what action will be taken is provided to the complainant within 2 hours during construction periods and within 24 hours during non-construction periods (unless the complainant agrees otherwise).
A detailed written response will then be provided to the complainant within 7 calendar days.
Information on all complaints received and responses given are forwarded to the project's Environmental Management Representative by the end of each day. |
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